Faq

FREQUENTLY ASKED QUESTIONS

Once you receive the approval letter issued by Immigration Office (even after you apply and we submitted your application the Office), you cannot modify any information stated on the letter. In case you need to change these details or plan to arrive earlier than the approved date, you have to to reapply for a new visa approval letter.

No, you cannot. Vietnam visa on arrival is applicable to air travel only since the visa applicants must get visa stamped at the arrival airport in Vietnam. If this is the case, you are recommended to contact the most convenient Vietnam Embassy/Consulate to apply for a visa.

Along with Vietnam Visa Application Form, Photos and Arrival Letter are compulsory documents to get proper Vietnam Visa when being in Vietnam Airport. 

Therefore; if you forget to bring photos or Arrival Letter before arriving Vietnam Airport, you may have to pay extra money (around 2 – 5 USD) for being taken photos by Immigration Officers & a lot of money to print out Arrival Letter right there. 

We recommend you use Fast Track Service to make sure that you always can receive immediate & effective support from us through Hotline (+84)899861177 when you face unexpected difficulty when entering Vietnam Airport.

Yes, you will get full refund for visa service fee if your application is declined by Immigration Office.

Be kindly informed that there will be no problem if you change your arrival airport. Since the visa approval letter works at 08 international airports of Vietnam (Noi Bai in Hanoi, Cat Bi in Hai Phong, Da nang in Da Nang, Cam Ranh in Khanh Hoa, Tan Son Nhat in Ho Chi Minh City, Lien Khuong in Da Lat, Can Tho in Can Tho city and Phu Quoc in Phu Quoc island), you still get the visa stamped onto your passport at any of these three airport regardless of which you put in your visa application.

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No, you could not. You just can arrive on any day LATER than the arrival date noted in your visa approval letter and your official visa as well.