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Terms And Conditions

Terms And Conditions

Terms And Cconditions

 

  1. Introduction

These Terms and Conditions apply whenever you visit this website regardless of location. Access to this website and the purchase of our product is conditional upon you reading and accepting all of the Terms and Conditions and the Privacy Policy. Our Privacy Policy and the Terms and Conditions may change from time to time. Visitors are requested to check our Website frequently to review any recent changes which are specified in the last section on this page (Last Date of Update). This Terms and Conditions statement applies solely to the information presented on this Website: https://vietnamvisahub.com/.
In these Terms and Conditions “we, our, us” refers to Vietnamvisahub.com

  1. Privacy policy

Please review our Privacy Policy, which also governs your visit to Vietnamvisahub.com to understand our practices. Our Privacy Policy is provided on a separate webpage.

  1. Copyright

This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vietnamvisahub.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of our website without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our permission.
You may not use any Vietnamvisahub.com logo or other proprietary graphic or trademark as part of the link without express written permission. All content included on this Website, such as text, graphics, logos, button icons, and images is the property of our website or its content suppliers, and is protected by international copyright and trademark laws.

  1. About our product

This website is dedicated to providing Vietnam Visa applicants with all the help they need in order to successfully apply for a Vietnam Visa and enter Vietnam. We cannot guarantee that your visa application will be approved in any circumstances but we do guarantee that if you follow our instructions you will be exceptionally well prepared. Vietnamvisa.org cannot be held responsible for any inaccuracy arising from changes to such legislation and policy. You as the customer are encouraged to seek additional guidance if required by contacting us for additional specific information regarding your application. Any information provided by our employees on non-migration related matters should only be interpreted as general information, and you as the customer should obtain professional legal advice regarding these matters if so required.

As a private company we do not have the authority to grant you a visa of any kind. We can only assist and advise travelers who wish to visit Vietnam. The final decision on all Vietnam visa applications rests solely with the local Vietnam Embassy or Consulate in your home country. The price we charge for our Vietnam Visa Application does not relate to any fees charged by the Vietnam Embassy or Consulate.

  1. Vocabulary

Date format: yyyy-mm-dd / 1995-11-07 / November 11th 1995

Time Zone: Vietnam standard time – GMT +7

Working days: All week days except Saturday and Sunday.

Working hours: 8.00 AM to 16.00 PM every working days.

Multiple/Single entry: Multiple is interpreted as multiple entries, not multiple applicants.

Multiple entries means you are allowed to enter/exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 months multiple entry visa means – you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 6 calendar consecutive months.

 

  1. Processing timeand service completion

Processing time for arranging pre-approved letter offered by Vietnamvisahub.com is based on processing time provided by Vietnam Immigration Department under normal circumstances, which is 2 – 3 working days. Processing time will be starting from the next business day after you pay and notify us your payment receipt. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations.

Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.

  1. Cancellation and refunds

Refund can be considered in the following cases:

  • Before we send your application to Vietnamese Immigration Department
  • Your visa application is rejected by Vietnamese Immigration Department

In those cases, all the fees will be refunded to your account you provided.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Immigration officers sometimes make mistakes. We suggest that you should check the details on the approval letter carefully. If you find any errors on the letter of approval, please inform us immediately by email within the requested time for free correction. Beyond that duration of time, correction will be fully charged as issued policy. Furthermore, we will not be liable if customer cancelled unilaterally the visa and used other service from other companies before the mistake is fixed. All compensation requests will be refused in that case.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.

We cannot refund fees paid to government agencies. To receive a refund for this fee you must contact the relevant agency directly

  1. Disclaimers

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam. In this case, we will refund you the full amount paid for our service.

Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.

The letter of approval is issued separately for each application; however, in some cases (in high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision. If you have special request for separate letter of approval, please send us a special note.

Please note that we also reserve the right to refuse to any visa requests.

 

LAST DATE OF UPDATE

These Terms and Conditions were last updated on  7th July, 2020
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